Cancellation & Refund Policy
Last updated: 16 August 2026
What you are buying
A single automated report for one store, priced at $19.99. It is generated within minutes of payment and includes one re-scan of the same store within 14 days.
Try it before you pay
Every store can be scanned for free first. The free result shows your compliance score and your three most serious issues in full, so you can judge whether the analysis is useful to you before spending anything. We would rather you did that than buy and ask for the money back.
When we refund
- The report was never delivered. If payment succeeded but no report was produced, you get a full refund. No questions.
- The report is broken or empty. If the scan failed, returned nothing meaningful, or clearly analysed the wrong site, full refund.
- You were charged twice for the same scan. We refund the duplicate.
Write to support@gmcfix.com within 14 days of purchase with the email address you paid with. We aim to respond within two business days, and refunds are returned to the original payment method.
When we do not refund
- You disagree with the findings. The report is an automated assessment, and it is explicit about which findings need human confirmation. Disagreeing with a judgement is not a defect.
- Your account was not reinstated. We never promised it would be. Reinstatement is Google's decision and depends on your store, your history and your own actions.
- You found fewer issues than you hoped. A clean store producing a short report is a correct result, not a failed one.
- You bought without running the free scan first. The free scan exists precisely so this does not happen.
Consumer rights in the EU and UK
Digital content delivered immediately is normally exempt from the 14-day right of withdrawal once delivery has begun, and by purchasing you ask us to begin immediately. This does not affect your statutory rights where the content delivered is faulty or not as described, in those cases the section above applies and you are refunded.
Chargebacks
If something went wrong, please email us first. We would rather refund you directly than argue with your bank, and it is faster for you.