Cancellation & Refund Policy

What you are buying

A completed automated report for one store, unlocked for USD 19.99, including one fresh scan of the same store within 14 days of purchase. The initial report is generated before payment. There is no subscription or individual human review. See the Terms of Service for the scope and limitations.

An eligible scan provides a free preview before checkout. If required services or evidence are unavailable, the scan is not offered as a completed paid report.

Service failures and duplicate charges

We refund a payment if access to the purchased report is not delivered, if the report is broken or empty because of a technical failure, or if it clearly analysed the wrong website. We also refund duplicate payments for the same purchase.

Email support@gmcfix.com with your account email, order or report reference and a description of the issue. Please report technical problems promptly, ideally within 14 days. This request does not shorten any statutory complaint or remedy period. We aim to reply within two business days and respond to consumer complaints within 14 days. Refunds use the original payment method unless another lawful arrangement is agreed; bank processing times may vary.

Accuracy complaints and expected outcomes

You can complain about a materially inaccurate or incomplete report, a missing included re-scan or another failure to provide what was described. We will assess the evidence and the appropriate correction, repeat performance, price reduction or refund under applicable law. Calling a report automated does not excuse a defective service.

Google’s decision not to reinstate an account, the number of issues found, or disagreement with a clearly identified recommendation does not alone establish a defect. This does not restrict a valid complaint or a statutory right to withdraw.

Consumer withdrawal rights

Where EU or UK distance-contract rules apply, consumers generally have 14 days from conclusion of the contract to withdraw without giving a reason. Mandatory protections may also apply to certain sole traders. Longer statutory periods may apply if required information was not supplied.

Our current checkout does not ask you to waive your statutory right of withdrawal. Payment, access to the report or a sentence in these terms is not treated as a waiver. We do not rely on an immediate-delivery exception without the separate consent, acknowledgement and confirmation required by applicable law.

To withdraw, send a clear statement to support@gmcfix.com or to our postal address below before the applicable deadline. You may use: “I withdraw from my contract for the GMCBot report ordered on [date], order/report reference [reference]. My name is [name] and my account email is [email].” No particular form is required.

For a valid statutory withdrawal, we return the payment without undue delay and no later than 14 days after receiving your notice, using the original payment method unless you expressly agree otherwise and without a refund fee. Access to refunded paid content and any unused included re-scan will end. Statutory rights for defective or non-conforming content remain separate from withdrawal rights.

Payment disputes

If a payment or access problem occurs, please contact us so we can investigate. You do not have to give up any right to contact your bank, payment provider, consumer authority or a court. Contacting us first is a request, not a condition of exercising those rights.

Operator and contact details